Who we are
City Pro Fix Ltd provides property maintenance coordination and booking services across London. Questions about this notice or personal information can be sent to [email protected].
Information we collect
We collect information supplied through enquiries, accounts, bookings and tradesman applications, including contact details, service addresses, job descriptions, uploaded evidence, professional documents, booking history and payment references. Stripe handles card details directly; City Pro Fix does not store complete card information.
How information is used
Information is used to respond to enquiries, manage accounts and bookings, assess work, prepare quotations, allocate professionals, process payments, issue invoices, review applications, maintain security, resolve complaints and meet legal obligations.
Legal bases
Depending on the context, processing is necessary to take steps at your request or perform a contract, comply with legal duties, and pursue legitimate interests in operating and protecting the service. Consent is used where the law requires it.
Sharing and processors
Information is shared only where needed with assigned professionals and approved service providers supporting hosting, payments, communications and secure storage, or where disclosure is required by law. Providers act under appropriate contractual and security controls.
Retention and security
Records are retained only for operational, contractual, safety, tax and legal requirements. Access is role-restricted, sessions and passwords are protected, files are private, and payment data is handled through Stripe-hosted checkout.
Your rights
Subject to applicable UK data-protection law, you may request access, correction, deletion, restriction, portability or objection and may complain to the Information Commissioner's Office. Requests should be sent from the email associated with the record.
Changes
This notice may be updated when services, providers or legal requirements change. The current date is shown at the top of this page.